Posted by: realestatewebtrainer | December 26, 2011

Have a Good Handle on your Social Media Handles

Marketing is Storytelling and technology is but a bridge to the consumption of such stories. The lawsuit over ownership of Social Media Accounts (article included below) is a very important one and ought to get you thinking about how you are distributing your stories, and more fundamentally who gets credit for the story part in your Marketing. And Yes, Real Estate is Storytelling; most agents and brokers think of themselves as providing a service, and they do – but they fail to capitalize on the importance of connecting through Soft Marketing.

I encourage you to read the article below – here are some ideas it ought to trigger in you:

1. Have clarity of ownership over all your Social Media Accounts! One Key component is the email attached to your Social Media Accounts – is it an email that you have clear ownership of? Is it in your name or company name? or is it in the name of a contractor that you pay to do your marketing on your behalf?

2. Be careful about using a Brand Name in your Social Media Handles – you may lose them. For example if your Franchise is called State Farm and you get a YouTube handle called StateFarm-Joanna Make sure your Franchise Agreement allows you do so. No one will care at the beginning but as the Channel grows and creates a following Joanna may end up losing everything she built.

PS: this idea goes for Domain Names as well; furthermore, you may have to plan your transition if you choose to leave one Franchise for another.

3. Make sure you have clear compensation directives if you use your employees to post to Social Media Sites; either on a company channel or in their own.

Please take the time to read the article enclosed below; it is worth your time!

Happy Blogging 🙂 Key Yessaad, Real Estate SEO Trainer

 


December 25, 2011

A Dispute Over Who Owns a Twitter Account Goes to Court

By JOHN BIGGS

How much is a tweet worth? And how much does a Twitter follower cost?

In base economic terms, the value of individual Twitter updates seems to be negligible; after all, what is a Twitter post but a few bits of data sent caroming through the Internet? But in a world where social media’s influence can mean the difference between a lucrative sale and another fruitless cold call, social media accounts at companies have taken on added significance.

The question is: Can a company cash in on, and claim ownership of, an employee’s social media account, and if so, what does that mean for workers who are increasingly posting to Twitter, Facebook and Google Plus during work hours?

A lawsuit filed in July could provide some answers.

In October 2010, Noah Kravitz, a writer who lives in Oakland, Calif., quit his job at a popular mobile phone site, Phonedog.com, after nearly four years. The site has two parts — an e-commerce wing, which sells phones, and a blog.

While at the company, Mr. Kravitz, 38, began writing on Twitter under the name Phonedog_Noah, and over time, had amassed 17,000 followers. When he left, he said, PhoneDog told him he could keep his Twitter account in exchange for posting occasionally.

The company asked him to “tweet on their behalf from time to time and I said sure, as we were parting on good terms,” Mr. Kravitz said by telephone.

And so he began writing as NoahKravitz, keeping all his followers under that new handle. But eight months after Mr. Kravitz left the company, PhoneDog sued, saying the Twitter list was a customer list, and seeking damages of $2.50 a month per follower for eight months, for a total of $340,000.

PhoneDog Media declined to comment for this article except for this statement: “The costs and resources invested by PhoneDog Media into growing its followers, fans and general brand awareness through social media are substantial and are considered property of PhoneDog Media L.L.C. We intend to aggressively protect our customer lists and confidential information, intellectual property, trademark and brands.”

Mr. Kravitz said the lawsuit, filed in the United States District Court in the Northern District of California, was in retaliation for his claim to 15 percent of the site’s gross advertising revenue because of his position as a vested partner, as well as back pay related to his position as a video reviewer and blogger for the site.

The lawsuit, though, could have broader ramifications than its effect on Mr. Kravitz and the company.

“This will establish precedent in the online world, as it relates to ownership of social media accounts,” said Henry J. Cittone, a lawyer in New York who litigates intellectual property disputes. “We’ve actually been waiting to see such a case as many of our clients are concerned about the ownership of social media accounts vis-á-vis their branding.”

Mr. Cittone added that a particularly important wrinkle is what value the court might set on the worth of one Twitter follower to a media company, saying the price set could affect future cases involving ownership of social media.

“It all hinges on why the account was opened,” he said.

“If it was to communicate with PhoneDog’s customers or build up new customers or prospects, then the account was opened on behalf of PhoneDog, not Mr. Kravitz. An added complexity is that PhoneDog contends Mr. Kravitz was just a contractor in the related partnership/employment case, thus weakening their trade secrets case, unless they can show he was contracted to create the feed.”

These situations are likely to arise more often as social media tools like Twitter, Google Plus and Facebook continue to become a way for company representatives and customer service employees to interact with fans and irate customers.

JetBlue, for example, often answers customer queries via Twitter, although its official policy is to not respond to “formal complaints” on Twitter.

Other issues may arise when companies hire popular Twitter users partly because of their social media presence. For example, Samsung Electronics hired the outspoken blogger Philip Berne to review phones for the company internally.

Mr. Berne uses his personal Twitter account but often posts explicitly about Samsung products and his opinions on the phones he has tested. He cleared his Twitter account with the Samsung public relations department, he said, and he owns it.

“Their stance was that I am entitled to have and express an opinion, but I am not a Samsung representative, and I should make it clear that any opinions are my own and not those of my employer,” Mr. Berne said. In general, social media experts advise companies to tread with caution when it comes to account ownership.

Sree Sreenivasan, a professor at the Columbia Journalism School and the author of Sree’s Social Media Guide, said smart companies let social media blossom where it may.

“It’s a terrible thing to say you have to leave your Twitter followers behind,” he said, talking specifically about media companies that may employ popular Twitter writers. “It sends a terrible signal to reporters and journalists who care about this, and this will make it less attractive to recruit the next round of people.”

He said that many industries had policies that required sales staff to leave their Rolodexes behind, but that these policies were as relevant to social media as Rolodexes are to the modern office. After all, social media accounts are, almost by definition, personal.

He also said that the average Twitter account had less clout than many might think.

“The value of the individual users is very hard to quantify,” he said. “It’s dangerous to overestimate the value of an account to an organization and underestimate what it means for an individual.”

Mr. Kravitz said he was confused.

“They’re suing me for over a quarter of a million dollars,” he said. “From where I’m sitting I held up my end of the bargain.”

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